**Separate registration required. Please register at the TNLA website.**Libraries are vibrant community spaces that sometimes face moments of tension or conflict. Front-line staff are often the first to respond but may feel unprepared. This session offers practical, library-specific tools for de-escalation and crisis response that maintain safety while preserving the library's welcoming spirit. Participants will learn to recognize early signs of escalation, set boundaries, and use calming communication. The program emphasizes empowerment, resilience, and teamwork, providing actionable strategies for building supportive staff cultures. Attendees will leave with confidence, tools to prevent escalation, and a framework for fostering safe, inclusive, and thriving library environments.
