2026 TNLA Conference

The nature of reference services at academic libraries continues to evolve. The number and complexity of questions asked at a traditional reference desk are steadily declining. In an attempt to address these and other trends, libraries are offering individual appointments, chat and email reference services, and online self-help resources such as FAQs, tutorials, and research guides. However, some believe that there is still value in point-of-need, in-person assistance, and are exploring a variety of staffing practices. In this panel presentation, representatives from academic libraries in Tennessee will briefly discuss their unique approaches to connecting with and supporting their users.