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Welcome to the 2026 Tennessee Library Association Conference!  #tnla26  We’re glad you’re here.  Build your schedule below, and be sure to check the various pages for additional conference details.
Thursday April 23, 2026 8:30am - 9:20am EDT
The nature of reference services at academic libraries continues to evolve. The number and complexity of questions asked at a traditional reference desk are steadily declining. In an attempt to address these and other trends, libraries are offering individual appointments, chat and email reference services, and online self-help resources such as FAQs, tutorials, and research guides. However, some believe that there is still value in point-of-need, in-person assistance, and are exploring a variety of staffing practices. In this panel presentation, representatives from academic libraries in Tennessee will briefly discuss their unique approaches to connecting with and supporting their users.
Moderators
BR

Bess Robinson

Head of Research and Instructional Services, University Libraries, University of Memphis

avatar for Perveen Rustomfram

Perveen Rustomfram

Head of Government Publications, The University of Memphis
Perveen Rustomfram is the Head of Government Publications at the University Libraries, University of Memphis.
Speakers
avatar for Alexandra Boris

Alexandra Boris

Social Sciences Librarian, University of Tennessee, Knoxville
I'm a social sciences librarian whose subject areas cover education, psychology, and neuroscience. 
avatar for Hannah Brandon

Hannah Brandon

Information literacy librarian, Lincoln Memorial University

avatar for Zoe Bastone

Zoe Bastone

Reference Coordinator & Instruction Librarian, Assistant Professor, Pellissippi State Community College
HI, I'm Zoe! I am the Reference Coordinator and Instruction Librarian at Pellissippi State Community College in Knoxville, Tennessee. In my role, I coordinate reference services, supervise part-time staff and student employees, provide information literacy instruction, and develop... Read More →
Thursday April 23, 2026 8:30am - 9:20am EDT
300 A

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